Thursday, June 08, 2006

Another Reason to Choose Pat's

I was tipped off to this by Jeremy who wrote, "Can you believe this?!?!? I'm glad you are a Pat's patron. Geno's is for fucks."


Bistec con queso? Not at Geno's Steaks.

An English-only ordering policy has thrust one of Philadelphia's best-known cheesesteak joints into the national immigration debate.

Situated in a South Philadelphia immigrant neighborhood, Geno's — which together with its chief rival, Pat's King of Steaks, forms the epicenter of an area described as "ground zero for cheesesteaks" — has posted small signs telling customers, "This Is AMERICA: WHEN ORDERING `SPEAK ENGLISH.'"

"They don't know how lucky they are. All we're asking them to do is learn the English language," said Geno's owner Joseph Vento, 66. "We're out to help these people, but they've got to help themselves, too."

Vento, whose grandparents struggled to learn English after immigrating from Sicily in the 1920s, said he posted the sign about six months ago amid concerns over immigration reform and the increasing number of customers who could not order in English when they wanted Philly's gooey, greasy specialty — fried steak, sliced or chopped, in a long roll, with cheese and fried onions.

Of course, it's not as if native Philadelphians speak the King's English either. A Philadelphian might order a cheesesteak by saying something like, "Yo, gimme a cheesesteak wit, will youse?" ("Wit," or "with," means with fried onions.) To which the counterman might reply: "Youse want fries widdat?"

The traditionally Italian community near Geno's has become more diverse over the decades. Immigrants from Asia and Latin America have moved in, joining longtime residents and young professionals seeking reasonably priced rowhouses. In the past 10 years, an estimated 15,000 to 20,000 Mexican immigrants — many of them here illegally, community leaders say — have settled in South Philly.

Vento said his staff is glad to help non-native speakers order in English and has never turned someone away because of a language barrier.

But the policy has "really upset a lot of a people," said Brad Baldia of Day Without An Immigrant, a coalition of immigrant groups. "For some people, I think we're just going to say, `Le gusta Pat's.'"

Juntos, a Hispanic neighborhood organization, said it plans to send people to Geno's to try to order in Spanish and may pursue court action, depending on what happens.

"His grandparents encountered the same racism and the same xenophobia," said Peter Bloom, the group's director. "Why would he begin that process over again?"

Vento said he has gotten plenty of criticism and threats. One person told him they hoped one his many neon signs flames out and burns the place down, he said. But he said he plans to hold his ground.

Customers placing orders on a recent morning seemed unfazed.

Angelica Marquez, 22 and originally from Puerto Rico, ordered in well-spoken English, but said some of her relatives struggle with the language. "They always come and just say `cheesesteak,'" Marquez said, adding that the policy "bothers her some" but not enough to keep her away.

When a non-English speaking customer showed up at the window a short time later, a clerk patiently coached him through the process. Eventually, both said "cheesesteak."

Vento, a short, fiery man with a ninth-grade education, arms covered in tattoos and a large diamond ring in his ear, also sells "freedom fries" to protest France's opposition to the Iraq war. He rails against Mumia Abu-Jamal, the black man who was convicted of killing police Officer Daniel Faulkner in 1981 and has become a cause celebre among some death penalty opponents. Memorials to Faulkner are posted at his shop.

Those who market the city, often using images of Geno's and other famous steak shops, are watching with concern.

"I certainly wouldn't want a national audience to think it represented all of the wonderful cheesesteak makers in the whole city," said Meryl Levitz, president and chief executive of the Greater Philadelphia Tourism Marketing Corp. "This isn't representative of the Philadelphia attitude."

Competitors are seizing on the controversy.

Tony Luke's issued a statement saying it welcomes all customers "whether or not they speak a `wit' of English."

And a manager at Pat's, Kathy Smith, said of Geno's English-only policy: "That's the most ridiculous thing I've ever heard in my life. I'd rather listen to the Spanish than the foul language of the college students."

6 comments:

MsDee said...

Geno es loco porque vas a perder mucho clientes plus how hard is it to figure out what the spanish speaking people are saying. What myriads of variety of food he must have that he can't figure out when someone wants a cheeseteak!

Idiota! Can he figure that out? How about estupido! or retardado!

youthlarge said...

totally lame. but trying to pursue court auction is equally if not more lame. whatever, just don't go there. why would you go to geno's to begin with anyway?

Rosemary said...

What do you expect from the "City of Brotherly Love"? Italian Market area is very wonderfully diverse. But rowhouses there are becoming less affordable too.

weasel said...

I saw this on the news this morning: so pathetic. They were interviewing Vento who used so many double negatives, split infinitives, lazy pronuciation and displayed a generally poor vocabulary what was coming out of his mouth could barely be described as English at all.

Maybe he is just marketing to his target audience.

MsDee said...

I learned about this first on your blog and I just saw Eyewitness News at 12 and heard it straight from Geno's mouth. He has a sign declaring he has a right to turn away any customer, English Speaking Only!
Wouldnt it have been lovely if when his Sicilian mother arrived in this country she was turned away because she couldnt speak english.
Look, as a latin person I find this very offensive but at the same time I have had my issues with the whole bilingual thing. I know that sounds horrible but my parents came to the UInited Sates in the 50's and within a few years were speaking fluent english. It took years!
I was raised by parents who only spoke english at home so that I would not be discriminated against( I guess my olive skin didnt matter). So I speak the language well.
When I go to Puerto Rico I see many americans who became islanders and speak fluent spanish.
There has to be an effort made to learn the language of the place where you live but then again we have to give people a chance.... I don't know I'm rambling this is a touchy subject. I do think that latins are catered to (language- wise) too much. Everything is in spanish and english. We have russians, middle easterners and others in this country that dont have the privelage of having everything in english and their own language. "Press 2 if you would like a spanish speaking representative" is an option when you call major businesses but other languages arent offered. I dont know. We live in a multi-lingual country and if we make acceptions for latins we should make acceptions for others but we also dont have to be rude about it. I think Geno wasnt thinking about the language so much as he was the people. His loss.
This comment probably doesnt make sense.



Let me add that I resented the fact that I did not know how to speak spanidsh until I met my husband who taught me how to speak spanish. My parents in helping me did a disservice by keeping me from my speaking my native tongue. But I understood the reasoning behind it, after all it was the 60's.
My language is a big part of my culture.

Anonymous said...

I think that looking at this as a business issue for a moment, rather than a social one, or political one, it boils down to one thing - do you want your business to be known as customer-friendly, or not?

As a customer service consultant, my belief is that you cater to your clientele in order to make money. If you operate a business in an area that has a significant population of people who speak a different language, then it behooves you and your business to learn to communicate with the customers in their own language.

For example, my doctor is located in Boston, at one of the highly respected hospitals in the country, Beth Israel. Not only do they have people on staff who speak Spanish and Asian dialects, but also Russian, because there is a significant Russian population in their patient base. If business is, as I believe, all about the customer experience, then it just makes simple business sense to make things easier on the customer.

I'm not saying Geno's needs to hire Spanish-speaking cheesesteak clerks... but they really should think twice about humiliating a significant portion of their customer base.

More of my thoughts on the business aspect of this matter can be seen at http://yourcustomerseyes.typepad.com/.

- Chuck